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Products and Technologies

Quality Management

Product Safety Management

Regarding product safety, we evaluate product risks in consideration of various conditions, such as use, usage, required quality and related laws and regulations to provide appropriate risk management. Based on the risk assessment, we do not only check the validity in designing quality and process, but also conduct internal deliberations for appropriate management when various changes in manufacturing technologies and methods occur, and when commercializing products. After the start of supply, in addition to performing production control, such as shipping inspection, process management and product traceability, we strive to improve quality awareness by conducting quality education. Further, we operate an internal reporting system and a system to hold countermeasure meetings for quick response in case of any problems.

デンカ株式会社, デンカ株式会社 IR室

ISO 9001 Quality Management System Standard Certification and IATF 16949 Automotive Quality Management System Standard Certification

Establishing Quality Assurance Departments at Each Business Division

With the aim of enhancing the Denka Group’s quality assurance systems, in April 2019 we established Quality Assurance departments directly managed by heads of the Elastomers & Performance Plastics, Infrastructure & Social Solutions and Living & Environment Products divisions. Equipping these three divisions with functions equivalent to similar existing departments in the Electronics & Innovative Products and Life Innovation divisions, this move is expected to help us develop a structure capable of accommodating customer requests in an accurate and timely manner and better position Denka to deliver products that live up to customer trust.

Quality Management System
Status of ISO and Other Quality Management Certification

Denka and its key subsidiaries have maintained the ISO 9001 and other quality management system certification for their mainstay products to continuously improve quality management. Although ISO 9001 standards and ISO13485 medical device quality management system standards underwent revisions in 2015 and 2016, respectively, we completed updating our quality management systems in accordance with the revised standards.

Acquiring IATF 16949 standard certification

All of Denka’s production bases and its main subsidiaries are certified under the ISO 9001 quality management system standard. Furthermore, ongoing efforts are under way to acquire certification under IATF 16949, an international quality management system for the automotive industry, in order to accommodate requests from customers handling the manufacture of vehicle-mounted products.

デンカ株式会社, デンカ株式会社 IR室

Developing IT-Based Quality Management System Infrastructure

To enhance customer satisfaction, we are developing IT-based infrastructure to support our quality management. Encompassing an upgrade of the existing customer complaint management system, the infrastructure is expected to enhance our ability to address customer grievances and complaints. Moreover, it will help increase the sophistication of design review undertaken at the research, design and development stages to ensure that customer needs are promptly and accurately met while updating our system for managing the functional and quality specification documents furnished to customers at the time of product delivery. In these ways, we strive to enhance the reliability and efficiency of our operations and facilitate the effective utilization of accumulated data.

デンカ株式会社, デンカ株式会社 IR室, 星和ビジネスリンク

Our Approach to Chemical Substance Management

Based on in-house guidelines for the management of chemical substances used in our products, we are properly managing substances that are potentially hazardous to human health and the environment in accordance with relevant legal regulations and industry standards. In particular, we confirm with suppliers the content of legally regulated substances before adopting a new raw material. We also inform users of the content of regulated chemical substances in our products, including molded products, by issuing safety data sheets (SDS) and employing the chemSHERPA scheme designed to communicate chemical substance content information.

デンカ株式会社, デンカ株式会社 IR室

Quality Management Education

  • Quality management education at Denka starts with basic quality management training for new recruits. Moreover, we provide ongoing employee education on relevant laws, regulations and internal rules as well as statistical quality management, reliability management, quality management system operations and other quality management-related topics based on employees’ job ranks and duties. With assistance from departments charged with quality management and external specialist organizations, we are thus helping employees raise their awareness of quality assurance activities and acquire relevant knowledge and skills
    In addition, we proactively incorporate e-learning programs into quality management education that starts with the education of new recruits. These programs help enhance the effectiveness of education while promoting a shift to remote work.

デンカ株式会社, デンカ株式会社 IR室
Products and Technologies
Dialogue with an External Specialist
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Dialogue with an External Specialist

(September 17, 2020 at Denka’s Head Office) Taking advantage ...

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Our Contribution to United Nations SDGs
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Our Contribution to United Nations SDGs

We believe the Denka Mission, “Taking on the challenge of expandi...

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List of Products to Contribute to SDGs
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List of Products to Contribute to SDGs

SDGs (17 goals) Depar...

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Growth Strategy of Specialty Business
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Our Healthcare-Related Operations

Our Healthcare-Related Operations In April 2020, our Life Innovation D...

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Growth Strategy of Specialty Business
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Growth Strategy of Specialty Business: Automotive Field Feature

Latest Trends in the Automotive Market Today, the automotive i...

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Examples of Our R&D Accomplishments
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Examples of Our R&D Accomplishments

① New Elastomer “Evolmer®” / Organic Materials Research Department / Key ...

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Policy and Philosophy on Quality
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The Denka Group’s Quality Policy

To achieve the goals of the Denka Value-Up management plan, all employees...

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Policy and Philosophy on Quality
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Assessing Risk Issues and Responding Systematically

Quality Risk Assessments for All Products and Quality Assurance Activi...

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Quality Management
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Product Safety Management

Regarding product safety, we evaluate product risks in consideration of v...

Products and Technologies
Quality Management
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ISO 9001 Quality Management System Standard Certification and IATF 16949 Automotive Quality Management System Standard Certification

Establishing Quality Assurance Departments at Each Business Division W...

Products and Technologies
Quality Management
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Developing IT-Based Quality Management System Infrastructure

To enhance customer satisfaction, we are developing IT-based infrastructu...

Products and Technologies
Quality Management
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Our Approach to Chemical Substance Management

Based on in-house guidelines for the management of chemical substances us...

Products and Technologies
Quality Management
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Quality Management Education

Quality management education at Denka starts with basic quality m...

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Activities to Improve Customers’ Satisfaction
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Activities to Improve Customers’ Satisfaction

Enhancing Customer Communications via Customer Satisfaction Surveys Wi...

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Response and Approach to Conflict Minerals
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Response and Approach to Conflict Minerals

Minerals from conflict areas such as the African continent can be a sourc...

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Strengthening of partnership with the supply chain
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Establishment of a Sustainable Supply Chain

We would like to fulfill our social responsibilities together with the su...

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Promotion of BCP Measures Through Raw Material Risk Evaluation
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Promotion of BCP Measures Through Raw Material Risk Evaluation

At Denka, we regularly conduct objective risk evaluation of raw material ...